Shipping policy

Shipping Policy – Koala Kiss

At Koala Kiss, we take pride in delivering our premium raw and infused Australian honey safely to your doorstep.

Orders are typically processed within 1–2 business days (Monday–Friday).

You will receive a confirmation email once your order is shipped, including tracking details.

We use reliable Australian couriers to ensure timely delivery.

Standard shipping typically takes 3–7 business days within Australia.

Express shipping options are available at checkout for faster delivery.

Shipping costs are calculated at checkout based on your location and order weight.

Free shipping may be offered on orders over a certain amount (e.g., $150+).

International shipping is available – delivery times and costs vary by destination.

Customers are responsible for customs fees, taxes, and import duties where applicable.

Please ensure your shipping address is correct at checkout.

We are not responsible for delays due to courier issues, customs, or incorrect addresses.

If your order is lost or damaged in transit, please contact us immediately at hello.koalakiss@gmail.com.

All honey jars are securely packaged to prevent damage during shipping.

We use eco-friendly materials wherever possible to reduce environmental impact.

Thank you for choosing Koala Kiss Honey – Nature’s sweetest hug from Down Under!