Refund policy

As this is a perishable food product, we cannot accept returns for a change of mind.

If your product arrives damaged or faulty, please:

1. Take a clear photo of the item.

2. Email it to hello.koalakiss@gmail.com within 3–5 days of receiving your order.

Important: Claims submitted after 5 working days cannot be recognised.

Be in their original packaging

Be in unused condition

Koala Kiss Honey is not responsible for lost return shipments or return shipping costs.

Refunds or replacements will not be provided for products that have been misused, mishandled, tampered with, or returned in non-original condition.

Ensure your shipping address is correct at checkout.

We are not responsible for delays due to courier issues, customs, or incorrect addresses.

Thank you for choosing Koala Kiss Honey – Nature’s sweetest hug from Down Under!

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